Privacy Policy

PRIVACY POLICY

The processing of personal data collected on the website is carried out under the responsibility of the company SPURWAY (hereinafter referred to as "MARCUS SPURWAY"), a simplified joint-stock company (SAS) with a capital of 632,000.00 Euros, whose registered office is at 15, allée des Arômes - Parc d’Activités des Hauts de Grasse, 06530 Saint-Cézaire-sur-Siagne, France, registered with the Trade and Companies Register of Cannes under number 438 384 281 and whose VAT identification number is FR 83 438 384 281.

Respecting the privacy of visitors and customers to its website is essential for MARCUS SPURWAY. This privacy policy describes how MARCUS SPURWAY collects, stores, and uses personal data about you when you browse or make purchases on its website. It also informs you of the rights you have to control the use of this data.

The collection and processing of your personal data are subject to the provisions of the "Informatique et Libertés" law of January 6, 1978, as amended by the law of August 6, 2004, and have been the subject of a declaration to the Commission Nationale Informatique et Libertés (CNIL).

If you have a question regarding the protection of your personal data by MARCUS SPURWAY, you can write to customer service at the following address: info@marcus-spurway.fr

1. COLLECTION OF YOUR PERSONAL DATA BY MARCUS SPURWAY

MARCUS SPURWAY collects personal data when you visit the website, create a customer profile, and/or place orders for products, participate in contests, etc.

The personal data collected by MARCUS SPURWAY includes:

- Identity-related data: name, first name, postal address, email address, landline and mobile phone number, date of birth, and gender.

- Payment-related data: credit card number, credit card expiration date.

- Transaction-related data such as the transaction number, details of the purchase made.

- Data related to the monitoring of the commercial relationship: requests for commercial documentation, trial requests, products purchased, quantity, amount, periodicity of purchases, delivery address, purchase history, product returns, sales origin (salesperson, advisor, etc.), correspondence with the customer for after-sales service, exchanges and comments from customers and prospects.

- Data related to invoice settlements: payment terms, granted discounts, refunds.

- Data related to the selection of individuals to carry out loyalty, prospecting, survey, product testing, and promotion actions.

- Data related to the organization and processing of contests, lotteries, and any promotional operation such as the date of participation, answers provided to contests, and the nature of the prizes offered.

- Data related to contributions from individuals who submit reviews of products, services, or content, including the pseudonym.

2. METHODS OF COLLECTION AND STORAGE OF PERSONAL DATA.

The information that must be provided in order to place an order is identified online by a red asterisk.

Personal data collected from prospects will not be retained beyond 3 years from their collection or the last contact from the prospect.

Personal data collected from customers will not be retained beyond 3 years after the end of the commercial relationship (last order) with the customer, subject to the obligation and right of MARCUS SPURWAY to retain this data to meet its legal obligation to archive certain documents (invoices, for example) and to establish the proof of a right or a contract.

Regarding data related to bank cards, MARCUS SPURWAY does not automatically record customers' bank card information. They are therefore deleted once the order is completed.

3. USE OF PERSONAL DATA BY MARCUS SPURWAY

MARCUS SPURWAY collects your personal data for the purpose of:

- Managing orders and deliveries.

- Managing invoices, payments, and its accounting.

- Managing after-sales service, complaints, satisfaction surveys, and customer reviews on products and services.

- Sending newsletters about products and promotional offers.

- Carrying out operations related to commercial prospecting, including technical operations on the customer file, the selection of individuals in the file, and the implementation of prospecting operations.

- Developing commercial statistics.

- Organizing contests, lotteries, and promotional operations.

- Managing requests for access, rectification, modification, and opposition regarding personal data.

- Managing disputes.

4. DATA TRANSFER

MARCUS SPURWAY does not sell your data to third-party companies. The information collected may, however, be communicated to companies in the SPURWAY group or to third parties linked to MARCUS SPURWAY by contract for the execution of subcontracted tasks necessary for the management of your account, your orders and payments, deliveries, or after-sales service (company responsible for delivering ordered products, bank, subcontractors, etc.). No data will be transmitted to an entity located in a non-member state of the European Union.

5. YOUR RIGHTS

- You have the right to access and rectify your personal data. To exercise this right, you can:

- Go to your customer account to access and modify your personal data.

- Contact by phone +33 (0)4 97 05 20 40, email (info@marcus-spurway.fr), and regular mail our customer service: Customer Service MARCUS SPURWAY, 15, allée des Arômes - Parc d’Activités des Hauts de Grasse, France.

- You can oppose, free of charge, the use of your data for commercial prospecting purposes by MARCUS SPURWAY.

To exercise this right:

- You can click on the link provided for this purpose, present in each newsletter and each commercial offer sent by email.

- You can contact by phone +33 (0)4 97 05 20 40 or by email (info@marcus-spurway.fr) and regular mail, our customer service: Customer Service MARCUS SPURWAY, 15, allée des Arômes - Parc d’Activités des Hauts de Grasse, 06530 Saint-Cézaire-sur-Siagne, France.

- You also have the right to oppose the processing of all your personal data, including essential data necessary for the processing of your order. To do so, you can delete your account. This deletion will result in the deletion of the personal data concerning you. Once the deletion is taken into account, you will no longer be able to place an order on our site.

To exercise this right:

- You can contact by phone +33 (0)4 97 05 20 40 or by email (info@marcus-spurway.fr) and regular mail, our customer service: Customer Service MARCUS SPURWAY, 15, allée des Arômes - Parc d’Activités des Hauts de Grasse, 06530 Saint-Cézaire-sur-Siagne, France.

6. COOKIES

MARCUS SPURWAY uses the technology of "cookies".

Cookies allow:

- Remembering information related to a form you have filled out on our site (registration or access to your account) or products, services, or information you have chosen on our site (content of a shopping cart, etc.).

- Establishing statistics and volumes of attendance and use of various elements of our site (visited sections and contents, paths, etc.), allowing us to improve the interest and ergonomics of our services.

- Adapting the presentation of our site to the display preferences of your terminal (display resolution, operating system used, etc.) during your visits to our site, according to the hardware and software for viewing or reading that your terminal contains.

- Implementing security measures, for example, when you are asked to log in again to content or a service after a certain period of time.

- Operating audio or video media players so that you can view the desired content on the site.

You can oppose the recording of cookies by configuring your browser in the "cookie management" function. By choosing the warning "warn before accepting a cookie," you will be notified when a "cookie" arrives, and you can oppose its recording by the navigation software.

The retention period for information collected by cookies is 6 months.

7. SECURITY

Access to your personal data is limited to the employees of MARCUS SPURWAY whose functions require consultation of this information to provide you with MARCUS SPURWAY products.

MARCUS SPURWAY ensures their storage and processing in accordance with the legislation and regulations in force on the protection of personal data.

8. MODIFICATION OF THE PRIVACY POLICY

MARCUS SPURWAY reserves the right to modify its privacy policy based on changes to its website, its activity, legislative developments, or for any other reason. We invite you to regularly consult our website to be informed. However, these modifications will not reduce the protection offered to personal data collected in the past unless the person concerned gives consent.

9. APPLICABLE LAW

This privacy policy is subject to French law.